Cancellation Policy

At Mod Cart, we understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to help you manage any cancellations smoothly. Please review the details below:

1. Order Cancellation Before Shipment

• You may cancel your order before it is shipped.
• To cancel an order, please contact our customer service team at info@modcartstore.com or +92 304 0944560 as soon as possible.
• If your order has not yet been processed or dispatched, we will cancel the order and provide a full refund.

2. Order Cancellation After Shipment

• If your order has already been shipped, it cannot be canceled.
• Once the item has been delivered, our return policy will apply. Please refer to our Return Policy for instructions on returning the product.

3. Digital Products or Services

• For digital products or services, once the purchase is made and the product is delivered, cancellation is not possible.
• If there is an issue with your digital product, please contact us for assistance.

4. Refund Process

• If your order is canceled successfully, the payment will be refunded to the original payment method used during purchase.
• Please allow up to 7-10 business days for the refund to be processed, depending on your payment provider.

5. Order Modifications

• If you wish to modify your order (such as changing the shipping address, adding items, or altering product details), please contact our customer support team as quickly as possible. We will do our best to accommodate the changes before the order is shipped.

6. Non-Cancelable Orders

• Certain orders, such as custom or personalized items, may not be eligible for cancellation. These products will be clearly marked at the time of purchase.

7. Contact Information

For cancellations or questions related to your order, please reach out to us at:
Email: info@modcartstore.com
Phone: +92 304 0944560

Thank you for shopping with Mod Cart! We strive to ensure a hassle-free shopping experience.