Refund and Returns Policy

At Mod Cart, we prioritize your satisfaction. If you’re not fully happy with your purchase, our return policy ensures a smooth and hassle-free experience.

Eligibility for Returns:

1. Products can be returned within 7 days of delivery.
2. The item must be unused, in its original condition, and in the original packaging.
3. Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

• Items purchased during clearance or final sales.
• Products damaged due to misuse or mishandling.
• Customized or personalized items.

How to Initiate a Return:

1. Contact our customer service team at [your email] or call us at [your phone number] to request a return.
2. Provide your order details and reason for return.
3. Once approved, pack the item securely and send it to the provided return address.

Refund Process:

• Refunds will be processed within 7-10 business days after the returned item is inspected.
• Refunds will be issued to your original payment method.

Exchange Policy:

Exchanges are allowed for defective or damaged items. Please contact us within 48 hours of receiving the product to arrange an exchange.

Shipping Costs:

• If the return is due to our error (e.g., wrong or defective item), we will cover the shipping costs.
• For other returns, the customer is responsible for the return shipping charges.

We’re here to make things right! If you have any questions or concerns, don’t hesitate to reach out to us.

Thank you for shopping with Mod Cart!